Ordering
The Order Form
Checking an Order's Status—Order Search
Need to Change a Submitted Order?
The Order Form
After you have placed the item(s) you want to order into the shopping
cart, you can proceed to checkout. The checkout process starts on the
shopping cart page.
- You can get to the shopping cart by clicking on the Shopping Cart icon at the top of the page or selecting Shopping Cart under
the Online Catalog tab.
- Click on the Checkout button to start the checkout
process.
- Step 1: You will be asked to confirm your contact information
and select a Shipping and Billing address. If you previously
entered your addresses, all you need to do is select the appropriate
address for shipping and billing. If the address does not appear you will
need to add the new address using the links below the existing address.
Your default addresses will appear in boldface type. After you have selected your shipping and billing address, click on the Next button at the bottom of the page to continue. If you are not registered, you will need to fill in the ordering form which appears, providing all required information.
- Step 2:Next you will be asked how you want your order shipped, what your preferred payment
method is and if there are any special instructions.
- Step 3:Reviewyour order carefully, when your finished place your order by clicking on the Submit Order button.
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Checking an Order’s Status—Order Search
This function allows customers who have placed an order to check on the status of that order online. It also allows customers to view shipped orders until 60 days past the paid date, at which time the orders are removed from the accessible database.
- How do I find an order I placed?
You can use the Order Search button located in the top right corner of the page and on the My CP main page. If you're registered you can fill in the required information in the "Search for a specific order" box on the My CP page.
Look up specific orders using the Order Search function by clicking on the Order Search button and, when the Order Search screen opens, by enter the reference number provided at the time you submitted the order. You will also need to provide one of three additional pieces of information: the Account number, Purchase Order (P.O.) number, or zip code used with the order.
If you are a registered customer you will be able to use the My Orders feature. At the My Orders screen, you can search all past orders by Account number, order type, status, time frame and even by Item number. Click Go and the orders that fit the search criteria will be displayed by order date. You can then view the individual order details by clicking on the reference number, or view shipment details by clicking on the Shipment Details button for that order.
For Cole-Parmer Canada orders click here:info@coleparmer.ca to request shipment details.
- Can I see my order in detail?
To see your order in detail, access the Order Details screen by using the Order Search function (i.e. searching for the specific order), or by clicking on the reference number for the order while viewing the My Orders screen (viewable only by logged-in customers).
The Order Details screen provides a snapshot of the order you are seeking, displaying its status as of the date viewed. Included on this page are such pertinent details as invoice numbers and dates; itemized product list and pricing; customer, shipping, and billing addresses; shipment methods; and payment status. (NOTE: Special instructions will not be displayed here)
- How can I reorder items included in past orders?
When the Order Details screen is displayed, you will see a Reorder button to the left of any item available on the Web. By clicking this button, the item will be added to your current Shopping Cart.
You can also reorder all the items at once with the Reorder All button. However, here are a few items not currently available on our web site. These items are listed without a Reorder button to their left. You will have to
contact us to reorder any items not available on our web site.
Note: You may get a Microsoft Internet Explorer message asking you to "retry" or "cancel" if you click "retry" the information you selected will be processed.
- How do I track my shipments?
To track your shipment, click on the Shipment Details button located on both the My Orders and Order Details screens. The Shipment Details screen shows each shipment made against an order. The display includes a complete history of how and when the items in your order were shipped and what is left to be shipped. The display also includes any invoices sent against each shipment.
If complete transportation charges are not available at the time of the shipment you will see "FREIGHT TO FOLLOW" instead of an amount. In that case charges will be billed by us when received from the carrier.
Note: From the Shipment Details screen you can link to the carrier's Web site for tracking (if available), or you will be given information needed to follow up on the shipment.
If your order was fulfilled by one of our dealers, you will be given their contact information instead of the Shipment Details screen. Please contact the dealer regarding any questions you may have regarding your order.
NOTE: If you are using Internet Explorer 4.0 on a PC, you may have trouble linking to the carrier thru the tracking number we provide. If you see the error message "A routine error has occured. Do you wish to debug?", you should answer "No". The pop-up window you need to view the carrier information can be accessed by clicking on the minimized window that appears in your task bar.
Need to Change a Submitted Order?
If you need to make changes to a submitted order, please contact sales@coleparmer.com
or call 1-800-323-4340. In Canada, please contact info@coleparmer.ca or call 800-363-5900. When inquiring about an order, please include your order reference number, your name, organization, address, and either phone number, fax, or e-mail address.
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