Customer Testimonials & Feedback

Four out of five customers highly recommend Masterflex to their colleagues. Here is what they have to say:

Great service. Will recommend this company to the rest of our team to obtain other materials. Overall great experience. Thank you.
– Bianca, USA

Service is very good and prompt.
– N.V. Ramakrishnan, India

It was great that you carried the item I needed and that it was shipped sooner than originally expected. I appreciate the e-mail updates that notify me of when the product is going to ship. No hassles involved. Great service.
– Connie, USA

I have NEVER had an issue with anything I have ordered or received from your company. I expect and receive quality!
– Bill, USA

I needed an acid cabinet for my school. Your company has a great variety to choose from and I found just the one that was suitable for my needs. Delivery was quick and the product was in perfect shape to use. I used your web site for my order and it was easy to use.
– Mike, Campbell, USA

Best quality products all the time.
– Raja Sekhar Ambati, India

Follow-up is very important to us especially if an order becomes delayed for whatever reason. Most of the larger companies fail to provide this.
– Patricia, USA

Very customer service oriented. Prompt, friendly to the point. Went over the order, made sure of correct address.
– Sheila, USA

This is a product I order often. Your staff was very knowledgeable in the product I order and completed my transaction without any issues. Thanks and continue the efforts you make to make our jobs easier.
– John, USA

Everything seems to be very good, whenever I order items are shipped fast and complete which is amazing. Keep it up!! Thank you.
– Mischiel, Ontario Canada

Ordered on line, it was easy. Delivery was quick. Product exactly what I wanted.
– Mona, Ontario Canada

In this day and age when excellent customer service is key to all companies, I found all aspects of ordering from you were exceptional. Well done to all your staff.
– Rosemary, UK

Friendliness, good customer service, and the best shipping time. The ease at which placing the order was done and exceptional care from the person who helped me.
– Kebuseditswe, UK

An informative website, a well-priced product, and accurate details of the delivery schedule all result in a good purchase. Thank you.
– Richard, UK

It is the first time that I bought to this Company, and I like the excellent service that I received, the quotation was soon, I received all the information about my order (tracking number). You have an excellent Service. Best Regards.
– Gilberto, Mexico

Your technical expertise helped me solve a misunderstanding in the field and clarified the correct use of your products. Thank you.
– Bob, USA

Tech support was very responsive and gave me additional info I wasn't aware of on the product I purchased.
– Phil, USA

The question I had asked was complicated and required several emails in order to fully address my needs. Your representative gave me several options to consider which was very helpful. He was also very honest which is also appreciated.
– Matthew, USA

Professional – knew products and details. Efficient – keyed in the data quickly and accurately. Confidence – rapidly progressed through all phases of order process without hesitation. This particular customer service rep is the model to follow – superlative.
– Michael, USA

I needed to confirm the product since it's for FDA compliance so I called in to speak to an Agent. She was marvelous! I already had my order underway so just had to press the button. It was a very easy process. It arrived in great timing and we are very pleased with the whole process. I have already recommended you to several other colleagues and friends. Thank you!
– Marcie, Ontario Canada