Quality Policy

A cornerstone of Masterflex is our strong commitment to customer satisfaction. This is met by our dedication to deliver quality products, services and manufacture top proprietary products without compromise. This is delivered through years of expertise, embedding a quality mindset and quality management system for one common goal—to earn customers’ trust every day. To build and keep this trust, Masterflex pledges to provide the following:

  • High-quality products and services
  • Accurate and clear product information
  • Reliable and helpful technical support
  • Ease of transactions
  • On-time delivery
  • The highest level of customer service before, during, and after the sale
  • Products that satisfy all applicable statutory and regulatory requirements
  • Facilitate a continuous improvement culture that is enabled through a safe environment to express concerns and ideas
  • Establish and maintain an effective quality management system (QMS) to support our operations and products.

Globally, Masterflex is one team engaged to ensure our quality goals remain at the excellence customers deserve and have come to expect.